Frequently Asked Questions – BBbarfly
BBbarfly Products
***SHIPMENTS TO USA - There are no additional import duties or tariffs for shipments to the USA — no extra paperwork required.
Where is BBbarfly made?
BBbarfly is proudly made in Canada.
Is BBbarfly patented?
Yes. BBbarfly is both legally patented and trademarked in Canada and the USA.
Are BBbarfly products legal?
All of our products are completely harmless and 100% legal throughout the USA and Canada and most other countries around the world. We do not make weapons of any kind. If you are unsure about customs regulations in your country, please consult with your local authorities.
Shipping FAQ
Does BBbarfly ship worldwide?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery dates are displayed at checkout before you complete your purchase.
Why isn't my order shipped immediately?
All of our products are custom made to order. There is a build time between your order date and the actual shipping date. This is what allows us to offer so many customization options — your BBbarfly is built specifically for you.
How do I track my order?
As soon as your order is ready to ship, you will receive a shipping confirmation email from BBbarfly.com containing your tracking details.
What if I'm not receiving emails from BBbarfly.com?
Please check your junk or spam folder. All order confirmations and shipping notifications are sent from BBbarfly.com.
Does shipping include insurance?
Yes. All of our shipping services include tracking and insurance coverage.
What about taxes, duties, and customs?
Within Canada and the USA, taxes are automatically calculated at checkout when you enter your shipping address. There are no additional import duties or tariffs for shipments to the USA — no extra paperwork required.
For international orders outside Canada and the USA, duties and customs import fees are determined by your local authorities. Please contact your local customs office for details. BBbarfly has no control over these charges and they are the buyer's responsibility.
Payment FAQ
What payment methods do you accept?
We accept all major credit cards.
How do I know my order and payment went through?
You will receive an order confirmation email from BBbarfly.com with all your order and shipping details. Please double-check that your shipping address is correct. If a correction is needed (e.g., an apartment number), contact us as soon as possible and include your order number.
Maintenance & Assembly
How do I dismantle, reassemble, or tune my BBbarfly?
Our balisongs use a pivot section with screws from both sides rather than a traditional "sex bolt" assembly. This means you can use a driver from either side if the pivot starts to turn while you're trying to loosen or tighten it. If you strip or break a screw, you simply remove it from the other side — no need to drill out the pivots. BBbarfly has used this design since 2017.
Why should I keep my balisong oiled?
The pivot section always produces friction. Regular oiling keeps the washers from wearing prematurely, which helps maintain tight tolerances and prevents handle play over time. Simply apply oil where the washers are and let it work its way into the pivot area — you do not need to disassemble your BBbarfly to do this. If you notice slight handle play, we strongly recommend oiling the pivots before adjusting the pivot screws.
What type of washers does BBbarfly use?
We use precision-machined phosphorus bronze washers, not stamped washers. Machined washers are perfectly flat on both sides, so they can be installed either way without affecting performance. Stamped washers have a "bubble-like" die roll around the edges and are not truly flat, which can affect tolerances. BBbarfly's machined washers take the wear and tear while protecting the blade.
Warranty & Repairs
What is BBbarfly's warranty policy?
We stand behind our workmanship. If you receive your BBbarfly and there is a manufacturing defect, contact us immediately and we will address it promptly on a case-by-case basis. Please note: if you have already disassembled your BBbarfly before contacting us about a manufacturing issue, the warranty for that issue will be voided.
Can BBbarfly service my product?
Yes. If you've had your BBbarfly for a while and would like us to service it, we're happy to help. You will need to cover shipping both ways and the cost of a hardware kit. There may also be a service fee depending on what is required — we will assess and let you know. Please note that if your BBbarfly has been modified, we may not be able to service it depending on what was done.
Returns, Refunds & Exchanges
Do you accept returns, refunds, or exchanges?
Because all of our products are custom made to order with hundreds of possible design combinations, we do not accept returns, refunds, or exchanges. Your product was built specifically to your specifications.
What about insurance claims for lost or damaged shipments?
Any insurance claims must be filed within 90 days of the shipping date. It is your responsibility to notify us if you have not received your package so we can take action. After 90 days, the insurance purchased from the shipping carrier expires.
Contact & Customer Support
How do I contact BBbarfly?
Use the Contact Page on this site and include your order number. Contacting us through Instagram, Facebook, or any channel other than our Contact Page is unofficial — we cannot address billing issues or make order changes through social media. We do our best to respond to social media messages but cannot guarantee a timely response.
What should I include when contacting support?
Always include your order number and a detailed description of the issue. This helps us resolve your request as quickly as possible.
Thank you,
The BBbarfly Team